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Your Project Leader
Every project, like every client, is unique. From
your first call to Solist Service our network engineers, consultants,
and technicians are hard at work. They analyze, conceive, and organize
the implementation of your new system. You Project Leader is like
the conductor of an orchestra. He ensures that deadlines and deliverables
are respected, and acts as your direct link with the multi-disciplinary
team at Solist. He guides you through each of the following project
phases:
Technical support and after sale service
Solist’s After-sale Service team is made
up of agents and qualified technicians. The complexities of
modern telecommunications products are no secret to the Solist
specialist who are there to make your life easier.
Whether it’s to create a voice mailbox,
change the time on your system, or for any question –
there are no bad questions! – our After-sale Service
Team will be pleased to give you help when you need it.
As well, thanks to the RCU, we are able to provide
you with remote management. Whether is means
a change to your programming or any other modification to
your telephone system, by opting for Solist remote management
you will receive easy, fast, and economical service!
Learn about
our different service plans. Some of them offer free technical support!
Training
Top of the line equipment and great tools are even
more efficient if your employees know how to use them to their maximum
advantage. That’s why Solist has created training programs
specifically adapted to the needs of our clients.
Different subjects can be broached, depending
on the nature of each person’s tasks:
 |
Receptionist (utilisation
of the phone; courtesy and ethics) |
|
User |
|
Coordinator |
|
Customer Service Agent |
|
Supervisor |
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