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Reporting to the After Sales Services Supervisor, the agent is responsible for replying to client business communications/correspondence and promoting Solist Technologies’ products and services.

Main responsibilities and tasks:

• Reply to clients’ business communications/correspondence in a customer contact centre setting;
• Reply to requests for information concerning company products and services, billing, service policies etc.;
• Resolve all customer problem situations;
• Follow up all dossiers to ensure full customer satisfaction;
• Contribute to company growth by promoting and selling Solist Technologies products and services;
• Keep the client database up to date in order to have available all relevant information when communicating with clients.

The ideal candidate:

• Works effectively in a team;
• Is flexible and has good communications skills;
• Shows dynamism, determination and skill in telephone communications;
• Possesses good people skills;
• Has a stable employment history.

Required employment qualifications:

• A minimum of 2 years’ experience in business customer service or telephone sales;
• Good knowledge of telecommunications and/or sound recording/public address systems;
• D.E.C. (college diploma) or equivalent training;
• Good written and verbal skills in French and English;
• Complete proficiency in basic Microsoft software.

If your qualifications match our requirements send your resume at carrieres@solist.ca
The successful candidate can look forward to a competitive salary and excellent social benefits.
Where used for conciseness, the masculine form implies the feminine as well.

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